Privacy Policy
What is this Privacy Policy for?
When you use Kirsty Laing Counselling, you trust me with some of your information. I am committed to keeping that trust. That starts with helping you understand my privacy practices.
This privacy policy explains what information I collect when you use Kirsty Laing Counselling sites and services and the purposes for which the information is collected. It also has information about how we store, use, transfer and delete that information.
The Website
This website and its owner take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.co.uk/privacy.html.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
The type of personal information I collect
I currently collect and process the following information:
Clients Name, Contact details, Notes
Due to the nature of my business I am aware some sensitive information may be given to me voluntarily by prospective, or existing clients. An example of this is when a prospective client describes their difficulties by email. Please be assured this information is neither collected nor stored and will only be seen by me.
How and why I collect personal information
Most of the personal information I process is provided to me directly by you and is used by us for the following reasons:
As a client or prospective client, providing name and contact details with a view to being connected by me. Your contact details may also be used for arranging appointment and regarding payment. This is collected Via email, text or phone calls, via submitting an online form.
Personal data is not shared with any other outside party for any reason.
Under the General Data Protection Regulation (GDPR), the lawful bases I rely on for processing this information are:
Your consent: You are able to remove your consent at any time. You can do this by contacting kirstymarielaing@gmail.com
How I store your personal information
Your information is securely stored and password protected
I keep Client details (as specified above) for 2 years following termination of services. I will then dispose your information by manually deleting all entries from my database.
Who your information is shared with
We will not distribute, sell or lease personal information to third parties
Payments
Payment bank details will be provided in the new client paperwork
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
Please contact me at kirstymarielaing@gmail.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint directly to me.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website participates on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owner through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url’s
Users are advised to take caution and good judgement before clicking any shortened url’s published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owner cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information